David Edlin, the owner of Flat Gecko Design was a saviour to us when our VDSL1 system was compulsorily terminated by iinet at very short notice. My trying to respond and follow the maze of very technical instructions from the iinet call center to convert to the VDSL2 system was impossible. David dealt with this complicated situation very professionally and competently. He knew when the call center was in error, a frequent occurrence. He was, I believe, also instrumental in our having a very unfair iinet fee waived.
So much business is now conducted and only possible over the internet. For folk like my wife and I, both in our eighties, it can be very frustrating and often distressing when these constantly changing systems do not work. David’s professionalism and pleasant generous customer service was much appreciated. I would highly recommend his service to anyone needing help with internet communication systems. His service charges were very fair.